WHEN WILL MY ORDER SHIP?
  • Once your order has been processed & shipped, PureVanity will provide you with confirmation via email or text message.

WHY IS PART OF MY ORDER MISSING?
  • Here at PureVanity our customers are our #1 priority so please in the event that there is an issue with your order email us at info@pure-vanity.com.

CAN I PICKUP MY ORDER?
  • No, PureVanity does not offer an option to pick up at this time.

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
  • PureVanity is protected under SSL, which is (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

HOW CAN I TRACK MY ORDER?
  • Once your order has been shipped PureVanity will provide you with a USPS tracking number. You can also create a free account on our website to stay up to date.

CAN I MAKE CHANGES TO MY ORDER?
  • If your order HAS NOT been processed or shipped you can make us immediately at iheartpurevanity@gmail.com to see if we are able to accommodate the change. PLEASE NOTE that changes CANNOT be made to orders that have already been processed and shipped.

HOW LONG DOES SHIPPING & PROCESSING TAKE?
  • Shipping generally takes 3-5 business days for US orders, but during holidays, it can take longer. Please allow 3 business days for your order to be processed BEFORE it is shipped.
Our shipping options include:
  • US Flat Rate Shipping - $8
  • Free Shipping Over $75
  • International Shipping - $55
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